Self-Service in the Internet Age Expectations and Experiences /
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...
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| Other Authors: | , , |
| Format: | Electronic |
| Language: | English |
| Published: |
London :
Springer London,
2009.
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| Series: | Computer Supported Cooperative Work,
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| Subjects: | |
| Online Access: | https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-84800-207-4 |