Disagreements, disputes, and all-out war 3 simple steps for dealing with any kind of conflict /
| Main Author: | |
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| Format: | Electronic |
| Language: | English |
| Published: |
New York :
AMACOM,
c2008.
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| Subjects: | |
| Online Access: | Books24x7 Books24x7 View fulltext via EzAccess MyiLibrary |
Table of Contents:
- Managing conflict with the ERI model
- Dealing with the emotions
- Using your reason
- Working with your intuition
- Recognizing the reasons for a conflict
- Dealing with your own angers and fears
- Avoiding the responsibility trap
- Overcoming conflicts through better communication
- Understanding the different conflict styles
- Choosing the best conflict style
- Negotiating win-win solutions
- Learning to deal with difficult people
- Coming up with alternatives and solutions
- Turning your conflicts into creative opportunities.