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FlBoTFG |
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20101220132743.0 |
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101220s2010 nyu sb 001 0 eng d |
| 020 |
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|a 9780203852361 (e-book : PDF)
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| 040 |
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|a FlBoTFG
|c FlBoTFG
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|a G155.A1
|b N58 2010
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| 092 |
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|a 910.688
|b N763
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| 100 |
1 |
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|a Noe, Francis P.,
|d 1939-
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| 245 |
1 |
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|a Tourist customer service satisfaction
|b an encounter approach /
|c Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
|h [electronic resource] :
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| 260 |
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|a New York :
|b Routledge,
|c 2010.
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| 300 |
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|a ix, 193 p.
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| 504 |
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|a Includes bibliographical references (p. [168]-185) and index.
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| 505 |
0 |
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|a 1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
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| 530 |
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|a Also available in print edition.
|
| 538 |
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|a Mode of access: World Wide Web.
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| 650 |
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0 |
|a Tourism
|x Management.
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| 650 |
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0 |
|a Hospitality industry
|x Management.
|
| 650 |
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0 |
|a Hospitality industry
|x Management.
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| 655 |
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7 |
|a Electronic books.
|2 lcsh
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| 700 |
1 |
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|a Uysal, Muzaffer.
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| 700 |
1 |
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|a Magnini, Vincent P.
|
| 776 |
1 |
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|z 9780415578042
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| 776 |
1 |
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|z 0415578043
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| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=https://www.taylorfrancis.com/books/9780203852361
|z View fulltext via EzAccess
|