Empowerment: HR Strategies for Service Excellence

Bibliographic Details
Main Author: Conrad Lashley
Format: Electronic
Published: Oxford ; Boston Butterworth/Heinemann 2001
Subjects:
Online Access:View fulltext via EzAccess
LEADER 00524na a2200133 a 4500
001 32727
005 2016325111020
020 # # |a 9780750652445 (eBook) 
100 1 # |a Conrad Lashley 
245 1 # |a Empowerment: HR Strategies for Service Excellence  |c Lashley Conrad  |h [electronic resource] 
260 # # |a Oxford ; Boston  |b Butterworth/Heinemann  |c 2001 
300 # # |a 1 online resource 
650 # 0 |a Service industries 
856 4 0 |u https://ezaccess.library.uitm.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750652445  |z View fulltext via EzAccess