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|a 658.812
|2 21
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|a Clark, Moira.
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| 245 |
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|a Business success through service excellence /
|c Moira Clark, Susan Baker.
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| 260 |
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|a Edinburgh :
|b Butterworth-Heinemann,
|c 2004.
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| 263 |
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|a 200401
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| 300 |
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|a 176 p.
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| 650 |
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|a Customer services.
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| 700 |
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|a Baker, Susan,
|d 1958-
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| 856 |
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|u https://ezaccess.library.uitm.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750660853
|z View fulltext via EzAccess
|