APA Citation

Clark, M., & Baker, S. (2004). Business success through service excellence. Edinburgh: Butterworth-Heinemann.

Chicago Style Citation

Clark, Moira., and Susan Baker. Business Success Through Service Excellence. Edinburgh: Butterworth-Heinemann, 2004.

MLA Citation

Clark, Moira., and Susan Baker. Business Success Through Service Excellence. Edinburgh: Butterworth-Heinemann, 2004.

Warning: These citations may not always be 100% accurate.