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|a 2008297529
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|a 013807726
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|a 9780750681902 (pbk.)
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| 020 |
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|a 075068190X (pbk.)
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|a (OCoLC)ocn181420891
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| 040 |
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|a UKM
|c UKM
|d DLC
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|a lccopycat
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|a 658.812
|2 22
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| 100 |
|
1 |
|a Van der Wagen, Lynn.
|
| 245 |
|
1 |
|a Customer service intelligence :
|b perspectives for human resources and training /
|c Lynn Van Der Wagen.
|
| 260 |
|
# |
|a Oxford ;
|a Burlington, MA :
|b Butterworth-Heinemann,
|c 2008.
|
| 300 |
|
# |
|a xx, 187 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
# |
|a Includes bibliographical references and index.
|
| 650 |
|
# |
|a Customer services.
|
| 650 |
|
# |
|a Customer services
|x Study and teaching.
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750681902
|z View fulltext via EzAccess
|