Customer service intelligence : perspectives for human resources and training /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Oxford ; Burlington, MA :
Butterworth-Heinemann,
2008.
|
| Subjects: | |
| Online Access: | View fulltext via EzAccess |
| Physical Description: | xx, 187 p. : ill. ; 25 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780750681902 (pbk.) 075068190X (pbk.) |