Organizational cognition and learning building systems for the learning organization /

• Main Author: Iandoli, Luca, 1972-
• Corporate Author: IGI Global.
• Other Authors: Zollo, Giuseppe.
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
• Subjects: Organizational learning.; Corporate culture.
• Online Access: View fulltext via EzAccess

"This book presents a theory of learning based on a model of organizational memory, explaining organizational processes and dynamics through which organizational memory is built and updated. It provides a methodology and tools to elicit and map organizational memory contents, examples of applic...

Table of Contents:

• Section I: Organizational Learning
• 1. Managing Knowledge in the Cognitive Organization
• 2. Complexity as a Resource
• 3. Organizational Action: Persistence and Change
• 4. Collective Memory
• 5. The Paradox of Learning
• Section II: The Emergence of Organizational Learning
• 6. The Construction of Shared World
• 7. Constructing Explanations
• 8. Constructing Grey Knowledge
• 9. The Emergence of Organizational Learning
• Section III: Methods and Tools for the Learning Organization
• 10. Eliciting Organizational Discourse
• 11. Mapping Discourses
• 12. Modeling Discourses
• 13. Modeling Verbal Judgements
• 14. Modeling Rules
• 15. The Management of Grey Knowledge Through Causal Maps: A Field Example
• Section IV: Implications and Perspectives
• 16. Organizational Observers as Agents of Change
• 17. Managing in the Learning Organization
• 18. Perspectives for Organizational Inquiry
• Appendix A. The Construction of Verbal Models: Modeling Customer Satisfaction
• Appendix B. Organizational Learning and Social Computation
• About the Authors
• Index.