The essential guide to workplace mediation & conflict resolution rebuilding working relationships /
Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues.
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| Format: | Electronic |
| Language: | English |
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London, U.K. :
Kogan Page,
2008.
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| Series: | Gale virtual reference library
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| Online Access: | Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access |
Table of Contents:
- So what exactly is workplace mediation?
- An example of a breakdown in a workplace relationship: Wendy and Mark
- Just how does mediation work?
- Finding your way around conflict resolution: what is special about mediation?
- How mediation can be used within organizations
- Workplace mediation for teams
- Team mediation and group dynamics
- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization
- Case studies of workplace mediation between two employees
- Case studies of workplace mediation with teams
- Case studies of workplace mediation for boardroom conflicts
- Why do conflicts arise? Some universal, individual and interpersonal models
- Why and how should managers respond to conflict?
- The philosophy of mediation and the business of empowerment
- 'Beyond mediation': the culture of mediation and organizational development.