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The essential guide to workplace mediation & conflict resolution rebuilding working relationships /

Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues.

Bibliographic Details
Main Author: Doherty, Nora.
Corporate Author: Gale Group.
Other Authors: Guyler, Marcelas.
Format: Electronic
Language:English
Published: London, U.K. : Kogan Page, 2008.
Series:Gale virtual reference library
Subjects:
Mediation and conciliation, Industrial.
Conflict management.
Mediation.
Online Access:Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access
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035 # # |a (OCoLC)527383056 
040 # # |a DLC  |c DLC  |d YDXCP  |d BAKER  |d BTCTA  |d UKM  |d C#P  |d BWX  |d DLC  |d MiFhGG 
100 1 # |a Doherty, Nora. 
245 1 4 |a The essential guide to workplace mediation & conflict resolution  |b rebuilding working relationships /  |c Nora Doherty & Marcelas Guyler.  |h [electronic resource] : 
246 3 # |a Essential guide to workplace mediation and conflict resolution 
260 # # |a London, U.K. :  |b Kogan Page,  |c 2008. 
490 0 # |a Gale virtual reference library 
504 # # |a Includes bibliographical references and index. 
505 0 # |a So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does mediation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- 'Beyond mediation': the culture of mediation and organizational development. 
520 # # |a Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues. 
533 # # |a Electronic reproduction.  |b Farmington Hills, Mi :  |c Gale.  |n Available via World Wide Web. 
534 # # |e x, 196 p. : ill. ; 24 cm.  |p Original: 
538 # # |a Mode of access: Internet. 
650 # 0 |a Mediation and conciliation, Industrial. 
650 # 0 |a Conflict management. 
650 # 0 |a Mediation. 
700 1 # |a Guyler, Marcelas. 
710 2 # |a Gale Group. 
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