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20100623011407.0 |
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100603s2009 paua fsab 001 0 eng d |
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|z 2008010312
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|a 9781605660653 (ebook)
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|z 1605660647 (hardcover)
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|z 9781605660646 (hardcover)
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|z 9781616926298 (pbk.)
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|a 10.4018/978-1-60566-064-6
|2 doi
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|a (CaBNVSL)gtp00541192
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|a (OCoLC)430984124
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
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|a HF5548.32
|b .C274 2009e
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|a 658.8/72
|2 22
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|a Cases on managing e-services
|c [edited by] Ada Scupola.
|h [electronic resource] /
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA),
|c 2009.
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| 300 |
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|a electronic texts (xxiii, 299 p. : ill.) :
|b digital files.
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|a Includes bibliographical references (p. 269-288) and index.
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|a Section I. Issues and Challenges of E-Services: Chapter I. Services, E-Services, and Nonservices / Anders Henten -- Chapter II. Developing Measures and Standards for the European Electronic Signatures Market / Ioannis P. Chochliouros ... [et al.] -- Chapter III. Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region / Flavio Corradini, Alberto Polzonetti, Barbara Re -- Chapter IV. Self-Service Systems: Quality Dimensions and Users' Profiles / Calin Gurau -- Chapter V. Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press? / Carlos Flavian, Raquel Gurrea Sarasa.
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|a Section II. Cases on Business-to-Consumer E-Services: Chapter VI. Profightstore.com: Developing an Online Store for the Niche Market / Mirjana Pejic-Bach, Miran Pejic-Bach -- Chapter VII. Emerging E-Services in Accounting: A Longitudinal Case Study / Benita M. Gullkvist -- Chapter VIII. eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective -- Aki Ahonen ... [et al.] -- Chapter IX. eBay: An E-Titan Success Story / Zhongxian Wang ... [et al.].
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|a Section III. Cases on Business-to-Business E-Services: Chapter X. Limitations and Perspectives on Use of E-Services in Engineering Consulting / Hanne Westh Nicolajsen, Morten Falch -- Chapter XI. The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark / Esko Penttinen, Timo Saarinen, Pekka Sinervo -- Chapter XII. Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector / Alexander Yap, Wonhi Synn.
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|a Section IV. Cases on E-Government: Chapter XIII. The Case of Roskilde University E-Services / Simon Heilesen -- Chapter XIV. E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library / Ada Scupola -- Chapter XV. Introducing E-Procurement in a Local Healthcare Agency / Tommaso Federici -- Chapter XVI. Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience / Shashi Bhushan Gogia -- Chapter XVII. vGOV: Remote Video Access to Government Services / Robert F. Rubeck, Glenn A. Miller.
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|a Restricted to subscribers or individual electronic text purchasers.
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|a After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.
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| 530 |
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|a Also available in print.
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| 538 |
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|a Mode of access: World Wide Web.
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|a Title from PDF t.p. (viewed on June 3, 2010).
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| 650 |
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|a Electronic commerce.
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| 650 |
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|a Customer services
|x Technological innovations.
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| 650 |
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|a Service industries
|x Technological innovations.
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| 653 |
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|a E-services
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1 |
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|a Scupola, Ada.
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| 710 |
2 |
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|a IGI Global.
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|c (Original)
|w (DLC) 2008010312
|z 9781605660646
|z 1605660647
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| 856 |
4 |
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|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-064-6
|z View fulltext via EzAccess
|