Case studies in knowledge management

Case Studies in Knowledge Management provides case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational cultu...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Jennex, Murray E., 1956-
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2005.
Series:Cases on information technology series.
Subjects:
Online Access:View fulltext via EzAccess
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010 # # |z 2005004515 
020 # # |a 9781591403531 (ebook) 
020 # # |a 1591403537 (ebook) 
020 # # |z 1591403510(hardcover) 
020 # # |z 9781591403517 (hardcover) 
020 # # |z 9781591403524 (pbk.) 
020 # # |z 1591403529 (pbk.) 
024 7 # |a 10.4018/978-1-59140-351-7  |2 doi 
035 # # |a (CaBNVSL)gtp00541178 
035 # # |a (OCoLC)456151604 
040 # # |a CaBNVSL  |c CaBNVSL  |d CaBNVSL 
050 # 4 |a HD30.2  |b .C237 2005e 
082 0 4 |a 658.4/038  |2 22 
245 0 0 |a Case studies in knowledge management  |c [edited by] Murray E. Jennex.  |h [electronic resource] / 
260 # # |a Hershey, Pa. :  |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),  |c 2005. 
300 # # |a electronic texts (xii, 372 p. : ill.) :  |b digital files. 
500 # # |a Issued as part of Cases on information technology series (CITS). 
504 # # |a Includes bibliographical references and index. 
505 0 # |a Section I: Knowledge Management in Support of Organizational Learning: Chapter I. Learning from Simple Systems: The Case of JPL 101 / Lynne P. Cooper ... [et al.] -- Chapter II. A Knowledge Management Case Study in Developing, Documenting, and Distributed Learning / Brigette McGregor-MacDonald. 
505 0 # |a Section II: Knowledge Management in Support of Retaining Organizational Knowledge: Chapter III. A Case Study on Assessing the Readiness of Professional Services Company to Build an Organizational Memory Information System / Hani Abel-Aziz, Khaled Wahba -- Chapter IV. Rebuilding Core Competencies When a Company Splits: A Case Study of Assessing and Rebuilding Expertise / Gail Corbitt. 
505 0 # |a Section III: Knowledge Management Strategy: Chapter V.Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on the Effectiveness of Strategic Decisions: A Longitudinal Case Study / Afsoun Hatami, Robert D. Galliers -- Chapter VI. Governance of Strategies to Manage Organizational Knowledge: A Mechanism to Oversee Knowledge Needs / Suzanne Zyngier, Frada Burstein, Judy McKay -- Chapter VII. Challenges in Developing a Knowledge Management Strategy for the Air Force Material Command / Summer E. Bartczak, Ellen C. England. 
505 0 # |a Section IV: Knowledge Management in Support of Projects: Chapter VIII. Knowledge Management in a Project Climate / Elayne Coakes, Anton Bradburn, Cathy Blake -- Chapter IX.Where Knowledge Management Resides within Project Management / Jill Owen, Frada Burstein. 
505 0 # |a Section V: Knowledge Management is Support of Knowledge Transfer: Chapter X. Organizational Knowledge Sharing Based on the ERP Implementation of Yongxin Paper Co., Ltd. / Zhang Li, Tian Yezhuang, Li Ping -- Chapter XI. Supporting Research and Development Processes Using Knowledge Management Methods / Thomas Han, Bernhard Schmiedinger, Elisabeth Stephan -- Chapter XII. Know-CoM: Decentralized Knowledge Management Systems for CooperatingDie- and Mold-Making SMEs / Florian Bayer ... [et al.]. 
505 0 # |a Section VI: Issues in Knowledge Management: Chapter XIII. Reserve Bank of New Zealand: Journey Toward Knowledge Management / Yogesh Anand, David J. Pauleen, Sally Dexter -- Chapter XIV. A Comparative Case Study of Knowledge Resource Utilization to Model Organizational Learning / Colin White, David Croasdell -- Chapter XV. Implementing Knowledge-Enabled CRM Strategy in a Large Company: A Case Study from a Developing Country / Minwir Al-Shammari -- Chapter XVI. Why Knowledge Management Fails: Lessons from a Case Study / Ivy Chan, Patrick Y.K. Chau -- Chapter XVII. Infosys Technologies, Limited / Nikhil Mehta, Anju Mehta -- Chapter XVIII. Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program / Eliot Rich, Peter Duchessi. 
505 0 # |a Section VII: Knowledge Management Outcomes: Chapter XIX. Knowledge Management for Healthcare: Using Information and Communication Technologies for Decision Making / A.N. Dwivedi, Rajeev K. Bali, R.N.G. Naguib -- Chapter XX. Productivity Impacts from Using Knowledge / Murray E. Jennex. 
506 # # |a Restricted to subscribers or individual electronic text purchasers. 
520 3 # |a Case Studies in Knowledge Management provides case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational culture and its effect on knowledge capture, sharing, re-use, strategy, and implementation of KM initiatives and a KMS. The benefit of focusing on case and action research is that this research provides an extensive and in-depth background and analysis on the subjects, providing readers with greater insight into the issues discussed. 
530 # # |a Also available in print. 
538 # # |a Mode of access: World Wide Web. 
588 # # |a Title from PDF t.p. (viewed on June 1, 2010). 
650 # 0 |a Knowledge management  |v Case studies. 
700 1 # |a Jennex, Murray E.,  |d 1956- 
710 2 # |a IGI Global. 
776 0 # |c (Original)  |w (DLC) 2005004515  |z 9781591403517  |z 1591403510 
830 # 0 |a Cases on information technology series. 
856 4 0 |u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-351-7  |z View fulltext via EzAccess