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Advances in banking technology and management impacts of ICT and CRM /

"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Pro...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Ravi, Vadlamani.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2008.
Subjects:
Banks and banking > Automation.
Banks and banking > Technological innovations.
Financial services industry > Technological innovations.
Adoption and diffusion of Internet banking
Banking technology and management
CRM process
Data mining for credit storage
Data warehousing
Engineering banking applications
Information assurance
Internet banking methodologies
Logical data model
M-commerce fraud management
M-payment solutions
Neural network models
Risk management
Service quality
Smart card technology
Strategic decision making
Training algorithm
Value-at-risk
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