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00976cam a22002534a 4500 |
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20041223072827.0 |
| 008 |
040115s2004 ne a b 001 0 eng |
| 010 |
# |
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|a 2004001073
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| 020 |
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|a 0750676841 (alk. paper)
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| 020 |
# |
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|a 9780750676847
|
| 040 |
# |
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|a DLC
|c DLC
|d DLC
|
| 042 |
# |
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|a pcc
|
| 050 |
# |
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|a HE8788
|b .B88 2004
|
| 082 |
# |
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|a 658.8/12
|2 22
|
| 100 |
# |
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|a Butler, David L.
|q (David Lawrence)
|
| 245 |
# |
# |
|a Bottom-line call center management :
|b creating a culture of accountability and excellent customer service /
|c David L. Butler.
|
| 260 |
# |
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|a Amsterdam ;
|a Boston :
|b Elsevier Butterworth-Heinemann,
|c c2004.
|
| 300 |
# |
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|a xxi, 179 p. :
|b ill. ;
|c 23 cm.
|
| 440 |
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|a Improving human performance series
|
| 504 |
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|a Includes bibliographical references and index.
|
| 650 |
# |
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|a Call centers
|x Management.
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750676847
|z View fulltext via EzAccess
|