Bottom-line call center management : creating a culture of accountability and excellent customer service /
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| Format: | Book |
| Published: |
Amsterdam ; Boston :
Elsevier Butterworth-Heinemann,
c2004.
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| Series: | Improving human performance series
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| Subjects: | |
| Online Access: | View fulltext via EzAccess |
| Physical Description: | xxi, 179 p. : ill. ; 23 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0750676841 (alk. paper) 9780750676847 |