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| LEADER |
01196cam a22002654a 4500 |
| 001 |
25690 |
| 003 |
DLC |
| 005 |
20110131142218.0 |
| 008 |
100422s2010 aa a b 001 0 eng |
| 010 |
# |
# |
|a 2010016386
|
| 020 |
# |
# |
|a 9781616928896 (hardcover)
|
| 020 |
# |
# |
|a 9781616928919 (ebook)
|
| 040 |
# |
# |
|a DLC
|c DLC
|d DLC
|
| 050 |
# |
# |
|a HD30.2
|b .Q35 2010
|
| 082 |
# |
# |
|a 004.068/4
|2 22
|
| 245 |
# |
# |
|a Quality management for IT services
|b perspectives on business and process performance
|c Claus-Peter Praeg and Dieter Spath, editors
|
| 260 |
# |
# |
|a Hershey, PA
|b Business Science Reference
|c c2010
|
| 300 |
# |
# |
|a xiv, 332 p.
|b ill.
|c 28 cm
|
| 504 |
# |
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|a Includes bibliographical references (p. 295-319) and index
|
| 520 |
# |
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|a "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher
|
| 650 |
# |
# |
|a Information technology
|x Management
|
| 650 |
# |
# |
|a Information technology
|x Quality control
|
| 700 |
# |
# |
|a Praeg, Claus-Peter
|d 1973-
|
| 700 |
# |
# |
|a Spath, Dieter
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
|z View fulltext via EzAccess
|