Quality management for IT services perspectives on business and process performance
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher
| Other Authors: | , |
|---|---|
| Format: | Book |
| Published: |
Hershey, PA
Business Science Reference
c2010
|
| Subjects: | |
| Online Access: | View fulltext via EzAccess |