Veterinary practice management /

• Main Authors: Coates, Catherine R., (Author), Jones, Alan, BSc., (Author), Coates, Michael W., (Author)
• Format: eBook
• Language: English
• Published: Wallingford, Oxfordshire, UK : CABI, 2012.
• Subjects: Veterinary medicine.; Management.; Veterinary Medicine > economics.; Practice Management.; Veterinary Medicine > organization & administration.; Veterinary Economics, (New March 2000); Marketing and Distribution.; Investment, Finance and Credit.; Labour and Employment.; Animal Health and Hygiene (General); Finance.; Human resources.; Marketing.; Personnel management.; Veterinary practice.
• Online Access: View fulltext via EzAccess

The aim of this book is to provide a selection of key topics concerning business management in veterinary practice. Marketing, human resource management, internal processes and procedures, financial management, and practice growth and development are addressed in five sections consisting of 24 chapt...

Table of Contents:

• The characteristics of services
• Building the practice-client relationship
• The practice communication mix
• The 7 Ps of marketing services
• The costs and benefits of marketing
• Recruiting and selecting staff
• Induction, staff training and development
• Performance appraisal
• Motivation
• Leadership and management : do you have what it takes?
• Practice protocols and procedures
• Principles of health and safety / Alan Jones
• Managing health and safety in a clinical environment / Alan Jones
• Effective stock management
• Managing computer systems / Michael W. Coates
• Profitability
• The profit and loss account
• The balance sheet
• Accounting ratios and financial performance indicators
• Pricing products and services
• Planning
• Preparing a business plan
• Evaluating capital investments
• Managing projects
• Forms, templates and checklists.