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150722t20122012enkad ob 001 0 eng d |
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|q (pbk. : alk. paper)
|z 9781845939809
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|a CtWfDGI
|b eng
|c CtWfDGI
|e rda
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|a SF756.4
|b .C63 2013eb
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|a 636.0890068
|2 23
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|a Coates, Catherine R.,
|e author.
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|a Veterinary practice management /
|c Catherine R. Coates (MA(Ed), PG Cert Business Administration, PGCE DipIT(Open), CVPM University of Bristol, UK) ; with contributions from Alan Jones (BSc(Hons), RODP, NEBOSH Cert) and Michael W. Coates (BSc(Hons) Forensic Computing).
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|a Wallingford, Oxfordshire, UK :
|b CABI,
|c 2012.
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|c Ã2012
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| 300 |
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|a 1 online resource (vii, 181 pages) :
|b illustrations, charts
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
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|a The characteristics of services -- Building the practice-client relationship -- The practice communication mix -- The 7 Ps of marketing services -- The costs and benefits of marketing -- Recruiting and selecting staff -- Induction, staff training and development -- Performance appraisal -- Motivation -- Leadership and management : do you have what it takes? -- Practice protocols and procedures -- Principles of health and safety / Alan Jones -- Managing health and safety in a clinical environment / Alan Jones -- Effective stock management -- Managing computer systems / Michael W. Coates -- Profitability -- The profit and loss account -- The balance sheet -- Accounting ratios and financial performance indicators -- Pricing products and services -- Planning -- Preparing a business plan -- Evaluating capital investments -- Managing projects -- Forms, templates and checklists.
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|a Access limited to subscribing institution.
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|a The aim of this book is to provide a selection of key topics concerning business management in veterinary practice. Marketing, human resource management, internal processes and procedures, financial management, and practice growth and development are addressed in five sections consisting of 24 chapters. Also presented are management-related forms, templates and checklists that can be adapted for use in practice.
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| 530 |
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|a Also available in print format.
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| 588 |
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|a Title from PDF title page (viewed July 22, 2015).
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| 650 |
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|a Veterinary medicine.
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| 650 |
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0 |
|a Management.
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| 650 |
1 |
2 |
|a Veterinary Medicine
|x economics.
|
| 650 |
2 |
2 |
|a Practice Management.
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| 650 |
2 |
2 |
|a Veterinary Medicine
|x organization & administration.
|
| 650 |
# |
4 |
|a Veterinary Economics, (New March 2000)
|
| 650 |
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4 |
|a Marketing and Distribution.
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| 650 |
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4 |
|a Investment, Finance and Credit.
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| 650 |
# |
4 |
|a Labour and Employment.
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| 650 |
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4 |
|a Animal Health and Hygiene (General)
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| 650 |
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7 |
|a Finance.
|2 cabt
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| 650 |
# |
7 |
|a Human resources.
|2 cabt
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| 650 |
# |
7 |
|a Management.
|2 cabt
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| 650 |
# |
7 |
|a Marketing.
|2 cabt
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| 650 |
# |
7 |
|a Personnel management.
|2 cabt
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| 650 |
# |
7 |
|a Veterinary practice.
|2 cabt
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| 690 |
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|a EE117
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| 690 |
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|a EE700
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| 690 |
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|a EE800
|
| 690 |
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|a EE900
|
| 690 |
# |
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|a LL800
|
| 700 |
1 |
# |
|a Jones, Alan,
|c BSc.,
|e author.
|
| 700 |
1 |
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|a Coates, Michael W.,
|e author.
|
| 710 |
2 |
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|a C.A.B. International,
|e issuing body.
|
| 776 |
0 |
8 |
|d Wallingford, Oxfordshire : CABI, c2013.
|i Print version:
|t Veterinary practice management.
|w (DLC)2012021013
|z 9781845939809 (pbk. : alk. paper)
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1079/9781845939809.0000
|z View fulltext via EzAccess
|