Improving tourism and hospitality services /

• Main Author: Laws, Eric, 1945- (Author)
• Format: eBook
• Language: English
• Published: Wallingford, Oxfordshire, UK : CABI, 2004.
• Subjects: Hospitality industry.; Tourism.; Consumer satisfaction.; Leisure, Recreation and Tourism Economics, (New March 2000); Marketing and Distribution.; Consumer Economics.; Tourism and Travel.; Management.; Marketing.; Tourist industry.; Electronic books.
• Online Access: View fulltext via EzAccess

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

Table of Contents:

• Service quality in tourism and hospitality
• Tourism and hospitality service quality research
• Analysing service experiences in tourism and hospitality
• Tourism and hospitality service delivery systems
• Service quality and tourist satisfaction
• Marketing tourism and hospitality services
• Improving tourism and hospitality service systems
• The management of tourism and hospitality organizations.