Improving tourism and hospitality services /
This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...
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| Format: | eBook |
| Language: | English |
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Wallingford, Oxfordshire, UK :
CABI,
2004.
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| Online Access: | View fulltext via EzAccess |