Pro-active Dynamic Vehicle Routing Real-Time Control and Request-Forecasting Approaches to Improve Customer Service /

• Main Author: Ferrucci, Francesco. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Physica, 2013.
• Series: Contributions to Management Science,
• Subjects: Economics.; Computer simulation.; Operations research.; Economics/Management Science.; Operation Research/Decision Theory.; Production/Logistics/Supply Chain Management.; Sales/Distribution/Call Center/Customer Service.; Simulation and Modeling.
• Online Access: https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-3-642-33472-6

This book deals with transportation processes denoted as the Real-time Distribution of Perishable Goods (RDOPG). The book presents three contributions that are made to the field of transportation. First, a model considering the minimization of customer inconvenience is formulated. Second, a pro-acti...

Table of Contents:

• Introduction
• Introduction to Tour Planning: Vehicle Routing and Related Problems
• The Considered RDOPG Applications
• Review of the Literature Related to the Considered RDOPG Applications
• A New Deterministic Real-Time Control Approach for RDOPG Applications.-�A New Forecasting Approach for Generating Stochastic Knowledge.-�The Proposed Tabu Search Solution Method.
• Computational Results
• Summary and Outlook on Future Work
• Appendix
• References. � � � �� �� � � � � � � � �.