Cover Image

Advances in Speech Recognition Mobile Environments, Call Centers and Clinics /

Advances in Speech Recognition provides a forum for todays speech technology industry leaders  drawn from private enterprise and from academic institutions all over the world  to discuss the challenges, advances and aspirations of voice technology, which has become part of the working machinery o...

Full description

Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Neustein, Amy. (Editor)
Format: Electronic
Language:English
Published: Boston, MA : Springer US : Imprint: Springer, 2010.
Subjects:
Engineering.
Computer science.
Translators (Computer programs).
Signal, Image and Speech Processing.
Language Translation and Linguistics.
User Interfaces and Human Computer Interaction.
Online Access:https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-4419-5951-5
Table of Contents:
  • Life on-the-Go: The Role of Speech Technology in Mobile Applications
  • Striking a Healthy Balance
  • Speech Technology in the Mobile Ecosystem
  • Why Tap When You Can Talk: Designing Multimodal Interfaces for Mobile Devices that are Effective, Adaptive and Satisfying to the User
  • Your Word is my Command
  • Google Search by Voice: A Case Study
  • Well Adjusted
  • Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments
  • Its the Best of all Possible Worlds: Leveraging Multimodality to Improve Call Center Productivity
  • How am I Doing? A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
  • Great Expectations
  • Making use of Callers Experiences from Everyday Life to Design a Satisfying Speech-Only Interface for the Call Center
  • For Heavens Sake, Gimme a Live Person! Designing Emotion-Detection Customer Care Voice Apps in the Automated Call Center
  • The Truth is Out There
  • Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and how effectively theyre being served by the Call Center Agent
  • Dr. Multi-Task
  • Using Speech to Construct Electronic Medical Records while Caring for Patients
  • Hands Free: Adapting the Task-Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military
  • Youre As Sick As You Sound
  • Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery
  • Cry Baby
  • Using Spectrographic Analysis to Assess Neonatal Health Status from an Infants Cry.

Similar Items