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Studies of work and the workplace in HCI concepts and techniques /

This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interact...

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Bibliographic Details
Main Author: Button, Graham.
Other Authors: Sharrock, W. W.
Format: Electronic
Language:English
Published: San Rafael, Calif. (1537 Fourth Street, San Rafael, CA 94901 USA) : Morgan & Claypool Publishers, c2009.
Series:Synthesis lectures on human-centered informatics (Online), # 2.
Subjects:
Work > Computer simulation.
Human-computer interaction..
Human engineering.
Ethnomethodology.
Online Access:Abstract with links to full text
Table of Contents:
  • Motivation
  • Overview: a paradigmatic case
  • Scientific foundations
  • Ethnography
  • The tradition of British social anthropology
  • The Chicago school of sociology
  • Interactionism
  • Work and occupations
  • Redefining organizations
  • Subcultures
  • Conclusion
  • Ethnomethodology
  • Conversation analysis
  • Situated action
  • Detailed description
  • Critique
  • Evaluation
  • Requirements
  • Foundational relationships
  • Case study
  • How to conduct ethnomethodological studies of work
  • Maxim 1: keep close to the work
  • Keep company with the participants
  • Do not mediate the work through documents
  • Work in real time
  • Follow the work
  • Work and organizational structure
  • Maxim 2: examine the correspondence between the work and the scheme of work
  • Reading off the procedures is not sufficient for design purposes
  • Maxim 3: look for troubles great and small
  • Troubles are instructive
  • Do not measure troubles according to an external standard
  • How do people distinguish between normal troubles and major hassles
  • Work in its own terms
  • Not theory-driven
  • Tell-it-like-it-is
  • Maxim 4: take the lead from those who know the work
  • Maxim 5: where is the work done
  • Making context more telling
  • Setting the context
  • Where is this work in the division of labor
  • A working division of labor
  • Work is an organizational matter
  • Making observations
  • Open your eyes
  • It is not about you
  • There is always something going on
  • You get what you get
  • A little goes a long way
  • Current status
  • References.

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