New concepts in digital reference
Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with...
| Main Author: | |
|---|---|
| Format: | Electronic |
| Language: | English |
| Published: |
San Rafael, Calif. (1537 Fourth Street, San Rafael, CA 94901 USA) :
Morgan & Claypool Publishers,
c2009.
|
| Series: | Synthesis lectures on information concepts, retrieval, and services (Online) ;
# 1. |
| Subjects: | |
| Online Access: | Abstract with links to full text |
Table of Contents:
- Introduction
- Defining reference in a digital age
- So why care about questions
- The word game
- Conversations
- Conversants
- Language
- Agreements
- Memory
- Knowledgebase problem
- Looking at the reference transaction as a conversation
- Digital reference in practice
- Question acquisition
- Triage
- Answer formulation
- Tracking and resource creation
- Resource creation
- Durability of the general digital reference model
- Digital reference and a new future
- Scapes
- Conclusion
- Acknowledgments
- References
- Author biography.