Common ground in electronically mediated conversation

• Main Author: Monk, Andrew.
• Format: Electronic
• Language: English
• Published: San Rafael, Calif. (1537 Fourth Street, San Rafael, CA 94901 USA) : Morgan & Claypool Publishers, c2009.
• Series: Synthesis lectures on human-centered informatics (Online) ; # 1.
• Subjects: Clark, Herbert H. > Knowledge > Language and languages.; Telematics.; Language and languages > Computer programs.
• Online Access: Abstract with links to full text

Technologies that electronically mediate conversation, such as text-based chat or desktop video conferencing, draw on theories of human-human interaction to make predictions about the effects of design decisions. This lecture reviews the theory that has been most influential in this area: Clark'...

Table of Contents:

• Motivation, conversation as a collaborative activity
• Production [plus] comprehension [does not equal] communication
• Collaboration in language use
• Overview, developing common ground, an example
• Scientific foundations
• The theory in more detail
• Fundamentals
• Face-to-face conversation is "basic"
• Face-to-face conversation involves more than just words
• Face-to-face conversation is a joint action
• Face-to-face conversation uses common ground to minimize the effort required to communicate
• Face-to-face conversation develops common ground
• Grounding, levels, layers, and tracks
• Case studies, applying the theory to electronically mediated communication
• The costs of grounding (Clark and Brennan)
• Why Cognoter did not work (Tatar, Foster, and Bobrow)
• Gaze awareness: an experimental study of resources for grounding (Monk and Gale)
• Predicting the peripherality of peripheral participants (Monk)
• Peripheral participants in text chat, putting words in people's mouths (Healey and Mills)
• Current status
• Further reading.