Best practices and new perspectives in service science and management
"This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publisher.
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| Other Authors: | , |
| Format: | Electronic |
| Language: | English |
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Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2013.
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| Subjects: | |
| Online Access: | View fulltext via EzAccess |
Table of Contents:
- Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.]
- Creating effective customer solutions: a process-oriented perspective / Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald
- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala, Helinä Melkas, Satu Pekkarinen
- Situated service-oriented modeling / Raafat George Saadé, Rustam Vahidov
- An IT service engineering and management framework (ITS-EMF) / Manuel Mora ... [et al.]
- DNA model of IT service assets / Stuart D. Galup, Ronald Dattero, Jayne Groll
- Identification of attributes of TQM in an educational institute: a system model / Rajiv Sindwani, Vikram Singh, Sandeep Grover
- An ontology-based and model-driven approach for designing IT service management systems / María-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodríguez
- The impact of e-retail environment characteristics on e-satisfaction and purchase intent / Jung-Hwan Kim, Minjeong Kim, Jay Kandampully
- A study on relationships among software engineering capabilities in Japan using panel analysis / Yasuo Kadono
- Value-adding to public services through the adoption of lean thinking / Ayham A. M. Jaaron, Chris J. Backhouse
- A modeling framework for analyzing the viability of service systems / Arash Golnam, Gil Regev, Alain Wegmann
- A business model approach for service engineering in the internet of services / Holger Kett
- Service oriented innovation management: an open innovation approach for collaboration in innovation networks / Michael Thieme
- Customer integration in innovation processes via operating information systems / Benjamin Strehl
- A method for the management of service innovation projects in mature organizations / Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner
- How IT-enabled services can help to change our world: building networks for the energy-efficient city of tomorrow / Kyrill Meyer
- Mobile emergency management services targeting large public events / Jan Zibuschka ... [et al.]
- MoBiFlow: principles and design of a workflow system for molecular biology / Markus Held, Wolfgang Küchlin, Wolfgang Blochinger
- uRun: a framework for user-generated mobile services in the health and fitness domain / Alexandra Chapko ... [et al.]
- An information and cooperation portal for supporting public authorities and organizations with safety and security responsibilities before and during large public events / Sandra Frings, David López Remondes, Wolf Engelbach.