Implementation and integration of information systems in the service sector
"With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of infor...
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| Format: | Electronic |
| Language: | English |
| Published: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2013.
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| Subjects: | |
| Online Access: | View fulltext via EzAccess |
Table of Contents:
- A review of service frameworks analyzing strategic repositioning: the case of bank services / Markku Tinnilä
- The impact of location-aware systems in hospitals: a tri-core perspective / Lorraine S. Lee, Kirk D. Fiedler
- A study of the cascading effects of ambulance diversion among hospitals / Abey Kuruvilla, Suraj M. Alexander, Xiaolin Li
- The influence of travel experience on mature travelers' quality of life / Yawei Wang, Francis A. McGuire, Bin Zhou
- A consumer perception research on the subject of a new technology in a developing dynamic market: 3G technology in Turkey / Bünyamin Atici, Ugur Bati
- Technology adoption and educational change in Turkey / Serhat Kurt
- Effects of adaptivity and other external variables on mobile service adoption / Ebru Polat, Nuri Basoglu, Tugrul Daim
- Service management of special care units: lessons learned in manufacturing / Gad Vitner ... [et al.]
- A strategic benchmarking process for identifying the best practice collaborative electronic government architecture / Faramak Zandi, Madjid Tavana
- A simulation study to derive the optimal cycle length for feeder transit services / Shailesh Chandra, Chung-Wei Shen, Luca Quadrifoglio
- The development of parameters and warning algorithms for an intersection bus-pedestrian collision warning system / Chien-Yen Chang, Ting-Wei Chang
- Modeling control flow in WS-BPEL with Chu spaces / Xutao Du ... [et al.]
- Optimal compensation for hierarchical web services compositions under restricted visibility / Debmalya Biswas, Krishnamurthy Vidyasankar
- Towards high maturity in SaaS applications based on virtualization: methods and case study / Shijun Liu, Yong Zhang, Xiangxu Meng
- Identifying services in procedural programs for migrating legacy system to service oriented architecture / Masahide Nakamur ... [et al.]
- Sustainability in service operations / Frank Wolf, Bahaudin G. Mujtaba
- Call center operational performance indicators and customer satisfaction: an explanatory-exploratory investigation / Alexandre Ferreira Oliveira, Luiz A. Joia
- Service platform development: comparison of two e-services platforms / Tugrul Daim, Marius Brand, Linda Lin
- Demand analysis by modeling choice of internet access and IP telephony / Takeshi Kurosawa ... [et al.].