Inter-organizational trust for business to business e-commerce

• Main Author: Ratnasingam, Pauline.
• Corporate Author: IGI Global.
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2003.
• Subjects: Electronic commerce > Psychological aspects.; Electronic commerce > Case studies. > Psychological aspects; Trust.; Interorganizational relations.
• Online Access: View fulltext via EzAccess

 The Internet has revolutionized the capacity to share information across organizations resulting in radical transformations of organizational practices. Most previous research focused on information systems and technology, e-commerce applications such as Inter-Organizational Systems (IOS's), competitive advantages, and security issues, without examining the interactions and behaviors of the trading parties. The emphasis on IOS's gave rise to concerns about Inter-Organizational Relationships (IOR's), as trading partners became aware of the social-political factors that affected their relationships. IOS's involve the sharing of e-commerce applications in different locations. When this study was initiated in 1997, universal standards for business-to-business were not fully developed. This posed a security concern for businesses, in particular Small-Medium-Enterprises (SME's) in Australia and New Zealand. Given the importance of collaborative relations in today's e-business, the role of inter-organizational trust has become of fundamental importance for business-to-business e-commerce. This study aims to examine the importance of inter-organizational trust (or trading partner trust) in e-commerce participation.