Internet-based organizational memory and knowledge management

• Corporate Author: IGI Global.
• Other Authors: Schwartz, David G., Divitini, Monica., Brasethvik, Terje.
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2000.
• Subjects: Knowledge management > Congresses.; Information resources management > Congresses.; Information technology > Congresses. > Management; Management information systems > Congresses.; Internet > Congresses.
• Online Access: View fulltext via EzAccess

The focus of the 1999 workshop that led to this book was on Internet technology for knowledge management, and Internet-based solutions that can be used as enabler for the effective creation and use of organizational memories. This theme was selected acknowledging that knowledge management is fast be...

Table of Contents:

• 1. On Knowledge Management in the Internet Age
• Part I. Utilizing knowledge
• 2. Internet Enabled Corporate Knowledge Sharing and Utilization
• 3. Essential Factors in Knowledge Management with COTS Products
• 4. The Challenge for Customer Service: Managing Heterogenous Knowledge
• Part II. Acquiring knowledge and building organizational memories
• 5. Semi-Structured Data Extraction from Heterogenous Sources
• 6. Adding Knowledge to Accounting Systems for Virtual Enterprises
• 7. Concept Indexes: Sharing Knowledge from Documents
• 8. Facilitating Knowledge Transfer in an R&D Environment: A Case Study
• 9. On Knowledge Management: A Field Study
• Part III. Knowledge in virtual organizations
• 10. The Challenges of Interorganizational Management: An Emerging Issue in the Virtual Organization
• 11. Managing Knowledge in an ERP Enabled Virtual Organization
• 12. Using an Intranet to Manage Knowledge for a Virtual Project Team
• Author Biography
• Index.