E-banking management issues, solutions, and strategies /

• Main Author: Shah, Mahmood, 1971-
• Corporate Author: IGI Global.
• Other Authors: Clarke, Steve, 1950-
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2009.
• Subjects: Internet banking.; Banks and banking > Automation.; Bank management.
• Online Access: View fulltext via EzAccess

"This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.

Table of Contents:

• E-banking management : an introduction
• Delivery of retail banking services
• An overview of e-banking
• E-banking technologies
• A managerial view of e-banking
• Human involvement and e-banking
• Problematic issues in e-banking management
• Key to success : cases and practical solutions
• E-banking project management
• Systems thinking and knowledge management for e-banking
• Strategy development for e-banking
• E-banking : a fuller picture.