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Utilizing and managing commerce and services online

As businesses, researchers, and practitioners look to devise new and innovative technologies in the realm of e-commerce, the human side in contemporary organizations remains a test in the industry. This book broadens the overall body of knowledge regarding the human aspects of electronic commerce te...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Khosrowpour, Mehdi, 1951-
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
Subjects:
Electronic commerce > Management.
Electronic commerce > Technological innovations.
Electronic commerce > Computer network resources.
Internet.
Online Access:View fulltext via EzAccess
Table of Contents:
  • Managing online customer service operations / David Barnes, Matthew Hinton
  • Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich
  • Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang
  • Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia
  • Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian
  • Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao
  • Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose
  • Conceptualizing Failed B2C Dotcoms as Innovation Failures / Anil M Pandya, Nikhilesh Dholakia
  • Implementation of Privacy Protection Policies: An Empirical Perspective / Noushin Ashrafi, Jean-Pierre Kuilboer
  • Design Considerations in the Development of an Online Course in E-Business / Wing Lam
  • E-Recruiting System Development and Architecture / In Lee
  • Lessons Learned from EDI and Its Impact on Institutional Trust in Electronic Marketplaces / Pauline Ratnasingam, David Gefen, Paul A Pavlou
  • Digital Watermarking and Its Impact on Intellectual Property Limitation for the Digital Age / Tino Jahnke, Juergen Seitz
  • Framework for User Perception of Effective E-Tail Web Sites / Sang M Lee, Pairin Katerattanakul, Soongoo Hong
  • E-Commerce Education in China: Driving Forces, Status, and Strategies / Xianfeng Zhang, Qi Li, Zhangxi Lin.

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