Designing Collaborative Systems A Practical Guide to Ethnography /

• Main Author: Crabtree, Andy. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic
• Language: English
• Published: London : Springer London, 2003.
• Series: Computer Supported Cooperative Work,
• Subjects: Computer science.; Computer system failures.; Computers.; User interfaces (Computer systems).; Computers and civilization.; Computer Science.; Theory of Computation.; User Interfaces and Human Computer Interaction.; System Performance and Evaluation.; Computers and Society.
• Online Access: View fulltext via EzAccess

Designing Collaborative Systems: A Practical Guide to Ethnography introduces a new 'ethnographic' approach that will enable designers to create collaborative and interactive systems, which are employed successfully in real-world settings. This new approach, adapted from the field of social...

Table of Contents:

• Preface
• The Requirements Problem
• The Motivation for Ethnography in Design
• A Primary Analytic Point of View for Design: Enter HCI
• From Human Factors to Human Actors: Exit HCI
• The Turn to the Social Making Cooperative Work Visible
• Ethnography: An Informal Mode of Description and Analysis
• Analysing Cooperative Work: Sacks and Garfinkel
• Representing Cooperative Work Work Studies and Design
• The Role of Ethnomethodolgical Studies of Work in Design
• Using Ethnography to Give Form to Design (The Bricoleur's Craft) Evaluating Systems Support for Cooperative Work
• Prototyping Methodology
• Evaluation of Prototypes
• Cooperative Design in Action
• Summary
• References
• Subject Index.