Holdings: Service science research, strategy and innovation

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Service science research, strategy and innovation dynamic knowledge management methods /

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

Bibliographic Details
Corporate Author:	IGI Global.
Other Authors:	Delener, Nejdet.
Format:	Electronic
Language:	English
Published:	Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
Subjects:	Service industries > Management. Service industries > Information technology. Knowledge management. Business strategy Business-to-business E-commerce Service exports Managing intercultural service encounters Productivity and innovation in services Service failure Service recovery Service performance of local governments Service-based business models Sustainability Technology management tools
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