Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis

• Main Author: Leiter, Michael. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic
• Language: English
• Published: Dordrecht : Springer Netherlands : Imprint: Springer, 2013.
• Series: SpringerBriefs in Psychology, 8
• Subjects: Philosophy (General).; Quality of Life.; Quality of Life > Research.; Consciousness.; Psychology.; Industrial and Organisational Psychology.; Business Strategy/Leadership.; Quality of Life Research.; Personality and Social Psychology.; Cognitive Psychology.; Human Resource Management.
• Online Access: https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-94-007-5571-0

Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and col...

Table of Contents:

• Chapter 1: The Current Crisis
• Chapter 2: Forms of Workplace Mistreatment
• Chapter 3: Causes and Consequences of Workplace Mistreatment
• Chapter 4: Taking Action to Address Workplace Incivility
• Chapter 5: Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration
• Chapter 6: The Impact of CREW
• Chapter 7: Conclusion �.