Auditing organizational communication a handbook of research, theory and practice /

• Other Authors: Hargie, Owen., Tourish, Dennis.
• Format: Electronic
• Language: English
• Published: London : New York, NY : Routledge, 2009.
• Edition: 2nd ed.
• Subjects: Communication in organizations > Auditing.; Management audit.; BUSINESS & ECONOMICS > Quality Control.; BUSINESS & ECONOMICS > Total Quality Management.; Electronic books.
• Online Access: ebrary; View fulltext via EzAccess; MyiLibrary

Effective communication is vital for business success. This core text in the field of organizational communication equips readers with the vital analytic tools required to measure and monitor their communications.

Table of Contents:

• Book Cover; Title; Copyright; Contents; Illustrations; Contributors; Introduction; Acknowledgements; Part I Audits in context; Chapter 1 Communication and organizational success; Chapter 2 Auditing communication to maximize performance; Part II Audit methodologies; Chapter 3 The questionnaire approach; Chapter 4 The interview approach; Chapter 5 The focus group approach; Chapter 6 Data collection log-sheet methods; Chapter 7 Communication network analysis; Chapter 8 Auditing professional practice; Chapter 9 Auditing electronic communication; Chapter 10 Crafting the audit report