Fundamentals of Business Process Management

• Main Authors: Dumas, Marlon. (Author), La Rosa, Marcello. (Author), Mendling, Jan. (Author), Reijers, Hajo A. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013.
• Subjects: Computer science.; Software engineering.; Information systems.; Management information systems.; Computer Science.; Computer Appl. in Administrative Data Processing.; Business Information Systems.; Information Systems Applications (incl. Internet).; Software Engineering.
• Online Access: https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-3-642-33143-5

Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way i...

Table of Contents:

• Introduction to Business Process Management
• Process Identification
• Essential Process Modeling
• Advanced Process Modeling
• Process Discovery
• Qualitative Process Analysis
• Quantitative Process Analysis
• Process Redesign
• Process Automation
• Process Intelligence.