Information Systems for eGovernment A Quality-of-Service Perspective /

• Main Authors: Viscusi, Gianluigi. (Author), Batini, Carlo. (Author), Mecella, Massimo. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2010.
• Subjects: Computer science.; Information systems.; Information Systems.; Management information systems.; Computer Science.; Information Systems Applications (incl. Internet).; Business Information Systems.; Management of Computing and Information Systems.; Computer Appl. in Administrative Data Processing.
• Online Access: https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-3-642-13571-2

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the context...

Table of Contents:

• Part I eGovernment: a complex challenge
• 1 The different facets of eGovernment initiatives: paradigms and approaches
• 2 Data Governance
• 3 The eG4M methodology at a glance
• Part II Strategic planning
• 4 eGovernment vision elicitation
• 5 State Reconstruction.-6 eReadiness Assessment
• 7 Quality Assessment
• Part III Operational planning
• 8 Definition of priority services and value targets. 9 Choice of Projects
• 10 A Reference Technological Architecture. 11 Specification of New Administrative Processes
• Part IV eGovernment in Mediterranean countries public administrations: case studies
• 13 Tunisian Ministry of Agriculture planning of new services and information systems integration. Part V Appendixes. A Information Integration Technologies. B Business Process Managemen. Index. References.