%0 eBook %A Franks, Patricia C., 1945- %I ALA Neal-Schuman %D 2018 %C Chicago %G English %@ 9780838917565 (e-book) %@ 9780838917572 (e-book) %@ 9780838917589 (e-book) %T Records and information management %U https://ezaccess.library.uitm.edu.my/login?url=https://ebookcentral.proquest.com/lib/uitm-ebooks/detail.action?docID=5539014 %7 Second edition.